Privacy Policy

Welcome to JMF Aqua Star. We respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website http://jmfaquastar.com to purchase RO water purifiers, spare parts, and accessories across India.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or contact us. This includes your name, phone number, email address, and shipping delivery address. All online payments are securely processed through trusted third-party payment gateways, and we do not store your sensitive banking credentials.

How We Use Your Information

The information we collect is used strictly for business purposes, including processing and fulfilling your orders, shipping RO machines and spare parts safely across all over India, sending order tracking updates, and providing customer support.

Shipping & Delivery

JMF Aqua Star delivers products pan-India through reputed courier partners. Delivery times are estimated and may vary based on your location. We ensure safe dispatch, but we are not liable for transit delays caused by third-party logistics partners.

Return, Replacement & Legal Policy

To protect genuine customers and prevent fraud, any transit damage or missing parts must be reported within 24 to 48 hours of delivery with a proper unboxing video. Used, installed, or tampered electronic components and spare parts are non-returnable. Any fraudulent claims or misuse will be legally contested under Indian consumer laws, with jurisdiction exclusively in Gurugram, Haryana.

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to reach out to us at JMF Aqua Star, based in Gurugram, Haryana, via our website http://jmfaquastar.com or through our official support email.